General questions
What is a server?
Server is your computer on the internet. It is a possibility of managing its resources freely and dividing them into particular functions. Server makes it possible maintain :
a company’s www site,
e-mail accounts,
databases,
websites’ servicing,
storing files,
preparing backup versions of files,
internet forums,
game servers,
blogs’ servicing.
Server is reliable equipment, constantly connected to the Web, operating 24/7. Our servers ensure safety and verify identity by means of logging in. Moreover, you have at your disposal constant support of IT specialists.
What is a hosting?
Hosting is a service of shared access to a servers' resources. They have many uses, e.g.
for e-mail handling,
websites handling etc.
Hosting makes it possible to:
store a large number of files,
www websites,
online applications,
extensive databases.
Do you offer technical support?
Yes, the Mevspace Service Office, Technical Support, and Network Operation Center Mevspace are professional technical support, available 24 hours a day, 7 days a week.
Our specialists guarantee fast and efficient help (maximum response time is 24 hours). We provide technical support in all aspects of the services offered. Technical Support and Network Operation Center Mevspace mean the security of your data non-stop.
How do I report a breakdown or a problem with the service?
To report a crash or a problem with the service contact admin@mevspace.com. When you report a problem you will receive a ticket number, and we will contact you within 24 hours.
At what IP address can I test the ping?
You can test pinging on the IP address from mevspace.com 149.86.224.18 in Mevspace.
How do you protect against DDoS attacks?
Depending on the strength of the attack, we take various steps to do so, including cutting off access to IP addresses and sometimes whole countries. We implement a solution that blocks both volumetric and amplification attacks.
How much does an additional IP address cost?
Each additional IPv4 address is a cost: 1 IP address - 1,99 EUR net per month / 2,39 USD net per month / 9,29 PLN net per month
What hours does the Customer Service Office work?
From Monday to Friday between 9:00 a.m. and 5:00 p.m. UTC+1 there is a Mevspace chat room.
Do all servers have the same 30TB transfer limit per month and can it be increased if necessary?
There is no transfer limit. 30,89TB is the maximum amount of data that can be transferred over a 100Mbps link within 30 days. In the case of 1Gb/s, it will be proportionally more.
Do you respond to Abuse (DMCA) reports?
If we receive a DMCA complaint, we always send it to the customer to take action. You are then obliged to check it. If the report is correct, you must remove the specific content.
Do you offer an affiliate program?
Yes, we do. Applications should be sent to info@mevspace.com.